Business Services > Technology > Support

PVUSD Technology Support

Main technology support line: (831) 786 2170
eFax: (831) 855-2290

For direct contacts, go to our Contacts page.

Please view our recently created

Technology Support Priority Listing

to see what items we are able to support

Whether you are a novice or a power user, PVUSD's Technology Department is commited to supporting our staff and students to the fullest extent of our abilities. Please use our online help desk (Help Box available from the front page of the district web site) to enter a help ticket. Also, take a look at our forms and procedures page or FAQ's and help documents, as they may have the answer you're looking for.

We have support contracts with many software companies. This link will take you to a page with the current list of tech support contact information for the various programs that we are using in the district.

We have a website to enter and view all trouble tickets.
Use your PVUSD login account (email account) to

access HelpBox

Analyst Account Login for HelpBox

Go to the district home page. Click on the technical support button in the bottom left corner of the page. You should be automatically logged in. If instead you are prompted with a password prompt, you will need to put in your username and password.

If you see a three line login
User Name: First_Last
Password: District Password
Domain: PVUSD

If you see a two line login

User Name: First_Last@pvusd.net
Password: District Password

Users that already have passwords in the help ticket data base need to use this link:
Help Box

Users that do not have a password will autologin automatically with active directory interlink from the link below when logged into windows 2000 or xp:

Help Box 2

 
If you get an error message close (quit) all browser windows and try again. If you keep getting errors you may need to update your web browser. For more information, see this PDF document: Using Help Box. If you continue to have difficulty, please speak with your site Technology Liaison for assistance.